How we work
Whether your IT requirements are large or small, Taylor Made can provide you with a tailored fully managed solution, combined with excellent customer service and peace of mind.
Taylor Made will support you at every stage of your project, endeavouring to make the process of choosing the right solution for your business as easy and stress free as possible. This is the reason that so many of our customers come back to us and recommend us time and time again.
At the heart of our business are knowledgeable, technical engineers that have your complete satisfaction in mind in everything they do to ensure your Taylor Made solution runs smoothly.
The process stages you can expect your Taylor Made solution to follow with us are set out below.
THE DISCOVERY PHASE
Our discovery phase covers a full health check and benchmark of your IT. It is made up of user interviews and infrastructure auditing which allows us to gain a deeper understanding of the organisations business and technical objectives.
- We want to identify where you are on your IT journey and where you would like to be in five years.
- We discuss your IT requirements, your company vision and any challenges you are currently facing.
- We will enquire, analyse and make suggestions to help improve efficiency.
YOUR IT STRATEGY
Our consultancy team will evaluate all of the information gathered to determine the most suitable technology architecture to meet your business requirements and objectives. You will receive a detailed strategic report which outlines the prioritisation of short, medium and long-term IT requirements
- We will provide an effective method for managing long-term support and strategic advice.
- An achievable roadmap is agreed aimed at meeting specific measurable operational targets.
- We also present the future vision of the infrastructure and associated services
Project Management is often overlooked in the design stages, but it is the driving force behind successful project completion. Managing the project scope, organising people and resources and ensuring successful delivery both on time and on budget is critical to the success of any project.
- Our experienced Project Management team can provide management of projects of all sizes
- We ensure that all risks are identified and managed throughout the entire process
- We provide regular project updates and documentation
We understand that it can be very difficult for even large incumbent IT teams to undertake complex installation and migration tasks as they may not have the relevant, up to date, hands-on experience. Our team of skilled and experienced solution architects and engineers will have taken other businesses through the process many times before.
- We will eliminate the risks involved with installation and migration.
- We ensure all projects are delivered on time and on budget.
- We can handle relatively simple server changes right through to very complex projects
Taylor Made is the trusted IT support provider to businesses across the region. With the increasing reliance on IT it is important to know you can get reliable support when you need it most. Whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs
- Our technical team incorporates Service Desk engineers, workshop services, field engineers and technical consultants.
- Our ServiceDesk is backed up by a large team of experienced field engineers who are available to respond to issues which cannot be resolved remotely.
- We are equipped with the latest secure remote access technologies and remote management tools all designed to minimise business interruption and ensure effective root cause analysis.
We want to ensure that we help all of our customers on their IT journey. Your business is constantly growing and changing and we understand that you want the assurance that your IT systems can adapt to your business needs.
- We will proactively monitor your businesses IT systems to ensure maximum productivity.
- By understanding the existing infrastructure the consultancy team is able to provide recommendations
- We want to ensure your business has the right IT solution for your individual requirements.
Taylor Made understand the importance of delivering support on time — Portsmouth NHS Trust Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.
Our business is better as a result of using Taylor Made's services. — Absolute Calibration Ltd Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.
Taylor Made have been our IT provider for a while now. — Active Nation Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?
Our company data is in good hands thanks to Taylor Made. — Liberty Leasing Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.
Taylor Made has really helped our business over the years. — Brendoncare Foundation Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.
Working with Taylor Made was the best decision we made. — PHVC Ltd They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.
A really helpful and brilliant service provided. — UK Wide Leisure CompanyMatts visit to us yesterday at the outdoor sports centre was brilliant. He came in to setup some laptops for us. He was very helpful, made sure everything was working 100% before he left also took away a few actions to complete which he couldn't do whilst on site.
Taylor Made have provided excellent support for our IT requirements. — Marchwood Power Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.
In partnering with Taylor Made, life has become very dull! — Dartmouth General Contractors We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.
Taylor Made were there to ensure we could function as a business again. — Khan Morris Accountants The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.
A high level of support is achieved from the staff at Taylor Made. — Coffin Mew LLP Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.
A lot has changed in the ten years we have been working together. — Beaulieu Enterprises We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.
Taylor Made's staff are extremely kind and really good company. — Liberty Leasing Plc Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.