With the increasing reliance on IT it is important to know you can get reliable support when you need it.
We offer a variety of support options on either a pay-as-you-go or fixed price basis for all aspects of IT, so whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs.
ServiceDesk & Engineering Support
We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them. Our Hampshire based ServiceDesk is equipped with the latest secure remote access technologies and remote management tools, all designed to improve time to fix, minimise business interruption and ensure effective root cause analysis.
All of our team undergo extensive technical and customer services training and are backed by our senior technical team when required. Our service delivery is underpinned by ITIL processes and all of our team are ITIL accredited.
itBusinessCare is our name for our remote management and monitoring services. Whatever size organisation you are, itBusinessCare offers you proactive monitoring, management and administration of your IT infrastructure.
This complete 24×7 support service enables you to have peace of mind – systems are monitored, updates are applied and a highly trained Taylor Made engineer is available whenever you need support. All of your IT systems – from the network to every device – are proactively managed and monitored by our dedicated managed services team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them, all for a fixed monthly fee.