ServiceDesk Engineer (SDE201111)
Job Summary
2nd/3rd Level Engineer experienced in Microsoft, Citrix and CiscoResponsible to
Technicall Operations Manager
Location
Head Office, FarehamOverview
Due to continued growth and expansion, we have a vacancy for a ServiceDesk Engineer. This is one of the most important and critical positions within Taylor Made’s support offerings. We require a team player who has a proven track record of being able to provide decisive, intelligent high level support to our clients.
You will be working in our experienced engineering team remotely supporting a wide number of our clients via the telephone and remote control technologies.
The position is office based, and ideally you will have worked within the reseller market, either in the past or currently, at a good technical level providing 2nd/3rd Line support. Successful candidates will require at least 85% of the technical skills listed below plus excellent telephone and customer care skills.
Technical Skills Required:
- Windows XP, Vista and 7 configuration and support experience (MCDST / MCTS or above preferred)
- Windows Server 2000, 2003 and 2008 configuration and support experience (MCITP / MCSE preferred)
- Microsoft Exchange 2000, 2003, 2007 and 2010 configuration and support experience
- Active Directory configuration and administration
- Strong networking skills
- Citrix Server configuration and support experience (CCA or above preferred)
- Cisco Router and IOS configuration and support experience (CCNA or above preferred)
- HP Proliant Server Hardware configuration and support experience
In return you can expect a first class package including an enjoyable but at the same time challenging working environment with excellent career opportunities. We have excellent working conditions, a stakeholder pension scheme and a company healthcare scheme.
Application Form
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