IT Support

We recognise that IT is the life blood of modern day business and without it your organisation may not even be able to operate.

Taylor Made has spent over 20 years supporting businesses and we have created a support solution built on a strategic foundation that is both bespoke and unique to your business. With the increasing reliance on IT, it is important to know you can get reliable support when you need it.

We offer a variety of support options on either a pay-as-you-go or fixed price basis for all aspects of IT, so whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs.

BROCHURE

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GET IN TOUCH

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CONTACT

Taylor Made Support Options

itBusinessCare is our name for our remote management and monitoring services. Whatever size organisation you are, itBusinessCare offers you proactive monitoring, management and administration of your IT infrastructure.

This complete 24/7 support service enables you to have peace of mind. Our systems are monitored, updates are applied and a highly trained Taylor Made engineer is available whenever you need support. All of your IT systems (from the network to every device) are proactively managed and monitored by our dedicated Managed Services team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them, all for a fixed monthly fee.

  • 24/7 endpoint monitoring & alerting
  • Dedicated account management
  • Detailed monthly reports delivered direct to your inbox
  • Access to 24/7 Service Desk
  • Optional core infrastructure & critical patch management
  • Remote managed support
  • 24/7 endpoint monitoring & alerting
  • Dedicated account management
  • Detailed monthly reports delivered direct to your inbox
  • Core infrastructure & critical patch management
  • Unlimited remote service desk support*
  • FREE internet and email filtering
  • FREE antivirus client, powered by BitDefender
  • Monthly account management meetings
  • Quarterly review meetings

  • 24/7 endpoint monitoring & alerting
  • Dedicated account management
  • Detailed monthly reports delivered direct to your inbox
  • Core infrastructure & critical patch management
  • Unlimited remote & onsite service desk support*
  • FREE internet and email filtering
  • FREE antivirus client, powered by BitDefender
  • Monthly account management meetings
  • Quarterly review meetings
  • 25% off any of our 3 strategic reviews**

Service Desk and Engineer Support

We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them. Our Hampshire based Service Desk is equipped with the latest secure remote access technologies and remote management tools, all designed to improve time to fix, minimise business interruption and ensure effective root cause analysis.

All of our team undergo extensive technical and customer services training and are backed by our senior technical team when required. Our service delivery is underpinned by ITIL processes and all of our team are ITIL accredited.

Dedicated Team

You will be assigned your very own Account Manager and Service Manager to ensure you have the best possible customer experience

Service Desk Support

We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them most.

Flexible Payment

Pay-as-you-go or fixed price options available to suit your individual requirements.

Remote Monitoring

Our highly skilled technical team can resolve your problems via our proactive remote monitoring and management system.

Support Options

We provide a variety of support packages. Whether you are looking for normal working hours or 24/7 support we have a solution to suit your business needs.
  • Taylor Made understand the importance of delivering support on time

    Portsmouth NHS Trust
    Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.
  • Our business is better as a result of using Taylor Made's services.

    Absolute Calibration Ltd
    Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.
  • Taylor Made have been our IT provider for a while now.

    Active Nation
    Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?  
  • Our company data is in good hands thanks to Taylor Made.

    Liberty Leasing
    Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.  
  • Taylor Made has really helped our business over the years.

    Brendoncare Foundation
    Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.
  • Working with Taylor Made was the best decision we made.

    PHVC Ltd
    They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.
  • Taylor Made have provided excellent support for our IT requirements.

    Marchwood Power
    Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.
  • In partnering with Taylor Made, life has become very dull!

    Dartmouth General Contractors
    We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.
  • Taylor Made were there to ensure we could function as a business again.

    Khan Morris Accountants
    The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.
  • A high level of support is achieved from the staff at Taylor Made.

    Coffin Mew LLP
    Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.
  • A lot has changed in the ten years we have been working together.

    Beaulieu Enterprises
    We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.
  • Taylor Made's staff are extremely kind and really good company.

    Liberty Leasing Plc
    Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.
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First Time Fix

The Service Desk on average resolve 94% of all tickets within 4 hours without the need to escalate them to our 2nd line engineers.