As a company we inform our customers and staff we ‘work to ITIL standards’.
I’m not sure everybody really understands why we do or what ITIL is! In this post I’ll be giving a brief overview on ITIL in an attempt to bring some clarity!
The Information Technology Infrastructure Library (ITIL for short) is a globally recognised set of best practices for IT (information technology) service management that focuses on aligning IT services with needs of businesses.
The Central Computer and Telecommunications Agency (CCTA), now called the Office of Government Commerce (OGC), was tasked with developing a framework for efficient and financially responsible use of IT resources within the British government and the private sector.
ITIL describes processes, procedures, tasks and checklists that are not company-specific, used by an company for establishing integration with the company’s strategy, delivering value and maintaining a minimum level of competency. It allows the company to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.
The above was clearly taken from Wikipedia, no point in reinventing the wheel. In summary ITIL is a framework of best practices for IT. Within the framework processes and procedures are described to help businesses deliver, support and service all elements of IT. I personally like the fact it was started by the British!
ITIL is published in five volumes, each of which covers an IT Service Management Stage. These are:
- ITIL Service Strategy – helping companies improve and develop IT services over the long term
- ITIL Service Design – guidance on the design of IT services, processes, and other aspects of the service management effort
- ITIL Service Transition – the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT
- ITIL Service Operations – best practice for achieving the delivery of agreed levels of services both to end-users and the customers
- ITIL Continual Service Improvement – align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes
Taylor Made’s Service Delivery is underpinned by ITIL processes and all of our team are ITIL accredited; in fact all of our staff attend either an ITIL awareness course or ITIL training depending on their job role.
You can find out more about ITIL on the official website by clicking HERE