Did you know that the UK is the third most targeted country in the world with 1.2bn costs for Toll Fraud alone and has grown by 15% year on year for the past five years?
Toll fraud is a generic term for any fraud whereby the perpetrator makes calls without paying, but in particular relates to phone systems being hacked and the victim’s lines being used to make calls, often too expensive long-distance locations.
Teams of cyber criminals are continuously looking for ways to exploit your telephony features by placing calls to their premium rate numbers, creating a virtual wire-transfer from your bank account to theirs.
NEC Sales Director Andrew Cooper explains: “Toll fraud stats in the UK are shocking with an estimated cost of £1.2bn each year and an average cost of £10k per victim.”
It is important to understand that there is no single solution to completely prevent toll fraud. The creation and reselling of number ranges is very dynamic. Combating toll fraud requires a multi-pronged approach.
How to prevent Toll Fraud
- It is important to continuously monitor your account and sub-account usage for any unwanted abuse. Usage triggers let you suspend the accounts exceeding daily limits.
- Installing a Toll Fraud application onto your telephone system allows you to monitor your calls and identify calls that could be deemed fraudulent. It can then either alert you via email or if the activity is considered to be more suspicious also block the activity immediately.
Toll Fraud Prevention best practices
- Define which computer systems require protection
- Establish policies with passwords
- Educate all employees
- Install specialised security applications on telephony systems
- Use security features on computers
- Ensure appropriate setup and monitoring for your telephone system
If you would like to speak to one of our experts on Toll Fraud contact us today on 01329 239900
Click here to download our Toll Fraud infographicHere