Good Vibes

At Taylor Made Computer Solutions we believe the quality of our service is demonstrated in satisfied customers.

To ensure that we deliver the very best service time and time again we ask our customers to send feedback on all aspects of their service to vibes@tmcs.co.uk.

We are passionate about our long standing customer relationships and all feedback recieves personal attention from our management team.  We guard our reputation of quality and great customer service seriously. We ensure that we provide all of our customers with the support they need, work hard to resolve any issues they may have and go the extra mile.

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Declan has gone above and beyond to help me with various issues this week, he has been extremely professional, polite and thorough throughout our interaction.
Thank you to everyone who helped cover this week. The team have done well over the last few days and Dave especially who has stood up to the challenge and taken more on, whilst remaining calm and composed.
Thank you for all of your help today and all that you have done towards the office move. You really helped make the move as easy and least stressful as possible and it is greatly appreciated.
I would like to really thank John for all his work. He was professional, pleasant, helpful and he knew exactly what he needed to do when he was on site.
 We are all getting excellent support from the team at Taylor Made. The Service Desk are always proactive which is great and work extremelly hard to resolve any issues we have.
Thank you to the marketing team that produced the welcome pack this week. It went down exceptionally well! We have been blown away by their professionalism and pulling this together at such short notice. We are extremely happy!
I need to let you know that without Kriss being here yesterday we would of sunk. He’s been excellent. His customer manner on the phone is brilliant. He’s confident and willing to learn.
Gemma’s settled in well, and again Andy made a point of saying, in his words, how impressed he was with how “Taylor Made did very well in their recruitment finding Gemma.
Allister showed great tenacity in resolving an issue for Hampshire Credit Union while deploying our new backup solution. Allister went above and beyond when resolving this issue calmly and diligently. I’ve been really impressed by him in the short time he has been with Taylor Made
I am absolutely blown away Daniel’s outstanding job fixing my email account. He was warm, friendly and technically very competent in resolving my problems. I felt happy with his support and the way he dealt with my issue on a number of occasions today. I am very happy!
Just wanted to thank Callum for his help with a recent ticket. Very patient and kept his promises about when he would call – I also detected a bit of a sense of humour which is always nice! I feel like I’ve spoken to your entire team today and everyone has been good, keep it up.
Matt has offered amazing support throughout our business. Matt is approachable, solution focused and his ability to prioritise multiple requests for support means the service employees receive is always exceptional. A number of employees have mentioned the positive impact that Matt has had since he stepped in to support us recently.
  • Taylor Made understand the importance of delivering support on time

    Portsmouth NHS Trust
    Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.
  • Our business is better as a result of using Taylor Made's services.

    Absolute Calibration Ltd
    Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.
  • Taylor Made have been our IT provider for a while now.

    Active Nation
    Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?  
  • Our company data is in good hands thanks to Taylor Made.

    Liberty Leasing
    Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.  
  • Taylor Made has really helped our business over the years.

    Brendoncare Foundation
    Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.
  • Working with Taylor Made was the best decision we made.

    PHVC Ltd
    They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.
  • A really helpful and brilliant service provided.

    UK Wide Leisure Company
    Matts visit to us yesterday at the outdoor sports centre was brilliant. He came in to setup some laptops for us. He was very helpful, made sure everything was working 100% before he left also took away a few actions to complete which he couldn't do whilst on site.
  • Taylor Made have provided excellent support for our IT requirements.

    Marchwood Power
    Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.
  • In partnering with Taylor Made, life has become very dull!

    Dartmouth General Contractors
    We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.
  • Taylor Made were there to ensure we could function as a business again.

    Khan Morris Accountants
    The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.
  • A high level of support is achieved from the staff at Taylor Made.

    Coffin Mew LLP
    Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.
  • A lot has changed in the ten years we have been working together.

    Beaulieu Enterprises
    We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.
  • Taylor Made's staff are extremely kind and really good company.

    Liberty Leasing Plc
    Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.
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First Time Fix

The SupportDesk on average resolve 94% of all tickets within 4 hours without the need to escelate them to our 2nd line engineers.