Service Desk Analyst

Taylor Made Computer Solutions is looking for a Service Desk Analyst to join a talented team currently working with a wide range of customers across a number of mixed environments.

Why Join Us?
Taylor Made is a fast growing tech company where we empower each other to provide our customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work.

  • Competitive Starting Salary
  • Benefits including training opportunities, holiday allowance, access to company pension & free onsite parking
  • Progressive working environment – we are members of the ‘Investor in People’ body.
  • Facilities – Fantastic breakout rooms that includes Xbox, pool tables and free breakfast for all staff.

BROCHURE

Download our brochure for more information on our services

DOWNLOAD

GET IN TOUCH

Should you wish to speak to one of our experts contact us today

CONTACT

The Job:

As a service desk analyst you will remotely support a wide range of customers via the telephone and remote management, offering excellent and prompt customer support and will represent Taylor Made in a professional and courteous manner.
Responsibilities:

• To provide excellent customer care and support through efficient and organised ticket management
• Providing first response fixes to customers via the phone or email
• Providing resolution to incidents and requests, and appropriately escalating all others
• Ticket triage – assessing ticket priorities and escalating when required
• Liaising with third parties and customers with regards to incident resolution and requests
• Handling customer requests and escalate according to company procedures
• Manage work queues and prioritise events, ensuring compliance with SLA’s
• Assist the service desk supervisor in managing service desk in such a way as to deliver excellent customer service
• Work efficiently and productively to achieve and exceed SLA’s, KPI’s and profitability targets

Skills:

  • Good verbal and written communication skills.
  • Experience with a service desk ticketing system
  • If you have experience in any of the below we’d like to hear from you (not all required):
  • Windows desktop and server
  • Basic Office 365 support
  • Virtualisation – Citrix/VMware/Hyper-V
  • Printer trouble shooting
  • Basic Microsoft Exchange support
  • Active Directory administration
  • File and folder permissions
  • Basic networking skills
  • Understanding of ITIL

If you are interested in this opportunity please apply directly or contact Michael Coe at Taylor Made Computer Solutions.

Apply Now

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  • Taylor Made understand the importance of delivering support on time

    Portsmouth NHS Trust
    Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.
  • Our business is better as a result of using Taylor Made's services.

    Absolute Calibration Ltd
    Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.
  • Taylor Made have been our IT provider for a while now.

    Active Nation
    Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?  
  • Our company data is in good hands thanks to Taylor Made.

    Liberty Leasing
    Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.  
  • Taylor Made has really helped our business over the years.

    Brendoncare Foundation
    Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.
  • Working with Taylor Made was the best decision we made.

    PHVC Ltd
    They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.
  • A really helpful and brilliant service provided.

    UK Wide Leisure Company
    Matts visit to us yesterday at the outdoor sports centre was brilliant. He came in to setup some laptops for us. He was very helpful, made sure everything was working 100% before he left also took away a few actions to complete which he couldn't do whilst on site.
  • Taylor Made have provided excellent support for our IT requirements.

    Marchwood Power
    Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.
  • In partnering with Taylor Made, life has become very dull!

    Dartmouth General Contractors
    We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.
  • Taylor Made were there to ensure we could function as a business again.

    Khan Morris Accountants
    The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.
  • A high level of support is achieved from the staff at Taylor Made.

    Coffin Mew LLP
    Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.
  • A lot has changed in the ten years we have been working together.

    Beaulieu Enterprises
    We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.
  • Taylor Made's staff are extremely kind and really good company.

    Liberty Leasing Plc
    Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.
  • Taylor Made understand the importance of delivering support on time

    Portsmouth NHS Trust
    Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.
  • Our business is better as a result of using Taylor Made's services.

    Absolute Calibration Ltd
    Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.
  • Taylor Made have been our IT provider for a while now.

    Active Nation
    Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?  
  • Our company data is in good hands thanks to Taylor Made.

    Liberty Leasing
    Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.  
  • Taylor Made has really helped our business over the years.

    Brendoncare Foundation
    Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.
  • Working with Taylor Made was the best decision we made.

    PHVC Ltd
    They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.
  • A really helpful and brilliant service provided.

    UK Wide Leisure Company
    Matts visit to us yesterday at the outdoor sports centre was brilliant. He came in to setup some laptops for us. He was very helpful, made sure everything was working 100% before he left also took away a few actions to complete which he couldn't do whilst on site.
  • Taylor Made have provided excellent support for our IT requirements.

    Marchwood Power
    Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.
  • In partnering with Taylor Made, life has become very dull!

    Dartmouth General Contractors
    We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.
  • Taylor Made were there to ensure we could function as a business again.

    Khan Morris Accountants
    The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.
  • A high level of support is achieved from the staff at Taylor Made.

    Coffin Mew LLP
    Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.
  • A lot has changed in the ten years we have been working together.

    Beaulieu Enterprises
    We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.
  • Taylor Made's staff are extremely kind and really good company.

    Liberty Leasing Plc
    Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.