Please note our terms relating to the registration and management of domains for our customers:

  1. Please note that we will respond to any enquiries within 5 working days.
  2. To report any abuse related to the use of domains which we have registered please email
  3. To make a complaint regarding a domain-related service you have received from us please email: Should you wish to escalate our response to you please contact customer service department via our main contact phone number 01329 239900
  4. There will be no fee for terminating a registration with us, however a customer wishing to transfer a domain from us to another provider may be subject to a £100 administration fee.
  5. You will be notified approximately 30 days prior to your domain’s renewal. Domains are set to auto renew. Should you not wish to renew a domain we will set the domain to expire upon its renewal date. Should we not receive any notification the domain will auto renew for a further year.
  6. Our general company terms and conditions can be found here.
  7. “ domains are registered through Nominet; you may view their terms and conditions here (”