itBusinessCare
Strategic IT support tailored to suit your business needs.
We recognise that IT is the lifeblood of modern day business and without it, your organisation may not even be able to operate. That is why we have created itBusinessCare.
itBusinessCare is a complete IT support and management solution that ensures you can be comfortable in the knowledge that experts are looking after your IT needs.
Taylor Made, a Peach Technologies company has been supporting businesses since 1994 and we have created an IT support solution built on a strategic foundation that is unique to your business.
Our strategic methodology includes an onboarding process that gets into the detail of your organisation. In addition, we extend this methodology into on-going strategic management and proactive support partnership that ensures we are aligned to your organisation’s needs.
Our itBusinessCare Packages
itBusinessCare is our name for our 5 IT Support Packages. Whatever size organisation you are, itBusinessCare offers you monitoring, management, and administration of your IT infrastructure.
This complete 24/7 support service enables you to have peace of mind. Our systems are monitored, updates are applied and a highly trained Taylor Made engineer is available whenever you need support. All of your IT systems (from the network to every device) are proactively managed and monitored by our dedicated Managed Services team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them, all for a fixed monthly fee.





This service is intended for small business up to 25 users.
This service includes remote management of the customer’s environment, whether it is hosted in Taylor Made’s secure data centre, another data centre, or is based on premises.
This service is intended for businesses with 20 users and above and best suits customers who do not have any IT staff in house, or want their IT staff to concentrate on project work rather than day-to-day end-user support.
The service includes management of the customer’s environment, whether it is hosted in Taylor Made’s secure data centre, another data centre, or is based on premises.
All IT systems – from the network to every device – will be managed and monitored remotely by the itBusinessCare team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them.
All IT systems – from the network to every device – will be managed and monitored remotely by the itBusinessCare team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them.
The service includes a complementary product set covering data security, remote monitoring and, strategic planning.
How will itBusinessCare help me?
We believe itBusinessCare is the foundation for your organisation to ensure that IT supports you in today’s challenging business market.
Full Review of your IT
We not only provide first class operational support from highly qualified engineers, but we begin every engagement with a review of your IT needs that will underpin your business requirements now and for the future. We will enquire, analyse and make suggestions to help improve efficiency and solve your problems.
Trusted Support
We provide IT support to businesses across the UK. With the increasing reliance on IT, it is important to know you can get reliable support when you need it most. Whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs.
Dedicated On-site Team
We find a lot of our larger customers benefit from utilising our itBusinessCare Outsource solution that includes a dedicated on-site IT support team. This service ensures you have an IT support team on hand working within your office, alongside our IT Support Service-Desk, Account Managers and Consultants.
Tailored Solution
Whether you choose a single product or service, or a complex fully managed IT solution for a multi-site enterprise, we understand IT systems and technology and will work closely with your existing and new suppliers to deliver the right solution. Our aim is to deliver excellent customer service and peace of mind so that you can focus on your business.
Cost Effective
For a simple monthly fee (per user) we can take care of everything involved in providing IT solutions, from sourcing IT, to supporting IT and everything in between. Whether you are looking to buy a block of support hours and pay-as-you-go or a fixed price option that encompasses all of your IT support requirements, we have a range of solutions that can be tailored to your individual needs.
Service Desk and Engineer Support
We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them. Our Hampshire based Service Desk is equipped with the latest secure remote access technologies and remote management tools, all designed to improve time to fix, minimise business interruption and ensure effective root cause analysis.
All of our team undergo extensive technical and customer services training and are backed by our senior technical team when required. Our service delivery is underpinned by ITIL processes and all of our team are ITIL accredited.
First Time Fix
The Service Desk on average resolve 94% of all tickets within 4 hours without the need to escalate them to our 2nd line engineers.