itBusinessCare

Strategic IT support tailored to suit your business needs.

We recognise that IT is the lifeblood of modern day business and without it, your organisation may not even be able to operate. That is why we have created itBusinessCare. 

itBusinessCare is a complete IT support and management solution that ensures you can be comfortable in the knowledge that experts are looking after your IT needs. 

Taylor Made, a Peach Technologies company has been supporting businesses since 1994 and we have created an IT support solution built on a strategic foundation that is unique to your business. 

Our strategic methodology includes an onboarding process that gets into the detail of your organisation. In addition, we extend this methodology into on-going strategic management and proactive support partnership that ensures we are aligned to your organisation’s needs. 

BROCHURE

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Our itBusinessCare Packages

itBusinessCare is our name for our 5 IT Support Packages. Whatever size organisation you are, itBusinessCare offers you monitoring, management, and administration of your IT infrastructure.

This complete 24/7 support service enables you to have peace of mind. Our systems are monitored, updates are applied and a highly trained Taylor Made engineer is available whenever you need support. All of your IT systems (from the network to every device) are proactively managed and monitored by our dedicated Managed Services team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them, all for a fixed monthly fee.

Taylor Made and Peach’s itBusinessCare 365 is a complete Office 365 bundle with inclusive security, backup and, support.

This service is intended for small business up to 25 users.

Taylor Made and Peach’s itBusinessCare Monitoring service is intended for customers who want the benefits of a monitoring solution that proactively warns them about issues relating to their environment, without the cost of investing in and maintaining such a solution themselves. The solution is suitable for clients who have their own in-house IT team.
Taylor Made and Peach’s itBusinessCare service provides an all-encompassing support service, only excluding onsite support. 

This service includes remote management of the customer’s environment, whether it is hosted in Taylor Made’s secure data centre, another data centre, or is based on premises.

This service is intended for businesses with 20 users and above and best suits customers who do not have any IT staff in house, or want their IT staff to concentrate on project work rather than day-to-day end-user support.

Taylor Made and Peach’s itBusinessCare Advanced offering is the complete IT management service. It provides full Service-Desk remote and on-site support via field engineering.

The service includes management of the customer’s environment, whether it is hosted in Taylor Made’s secure data centre, another data centre, or is based on premises. 

All IT systems – from the network to every device – will be managed and monitored remotely by the itBusinessCare team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them. 

Taylor Made and Peach’s itBusinessCare Outsourced offering is an enhancement of our Advanced service and provides an all-encompassing support service including an onsite engineer, or team of engineers who will manage and maintain your IT systems.

All IT systems – from the network to every device – will be managed and monitored remotely by the itBusinessCare team. This enables the most proactive of support services to be provided, resolving issues before you are even aware of them.

The service includes a complementary product set covering data security, remote monitoring and, strategic planning.

How will itBusinessCare help me?

We believe itBusinessCare is the foundation for your organisation to ensure that IT supports you in today’s challenging business market.

Full Review of your IT

We not only provide first class operational support from highly qualified engineers, but we begin every engagement with a review of your IT needs that will underpin your business requirements now and for the future. We will enquire, analyse and make suggestions to help improve efficiency and solve your problems.

Trusted Support

We provide IT support to businesses across the UK. With the increasing reliance on IT, it is important to know you can get reliable support when you need it most. Whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs.

Dedicated On-site Team

We find a lot of our larger customers benefit from utilising our itBusinessCare Outsource solution that includes a dedicated on-site IT support team. This service ensures you have an IT support team on hand working within your office, alongside our IT Support Service-Desk, Account Managers and Consultants.

Tailored Solution

Whether you choose a single product or service, or a complex fully managed IT solution for a multi-site enterprise, we understand IT systems and technology and will work closely with your existing and new suppliers to deliver the right solution. Our aim is to deliver excellent customer service and peace of mind so that you can focus on your business.

Cost Effective

For a simple monthly fee (per user) we can take care of everything involved in providing IT solutions, from sourcing IT, to supporting IT and everything in between. Whether you are looking to buy a block of support hours and pay-as-you-go or a fixed price option that encompasses all of your IT support requirements, we have a range of solutions that can be tailored to your individual needs.

Service Desk and Engineer Support

We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them. Our Hampshire based Service Desk is equipped with the latest secure remote access technologies and remote management tools, all designed to improve time to fix, minimise business interruption and ensure effective root cause analysis.

All of our team undergo extensive technical and customer services training and are backed by our senior technical team when required. Our service delivery is underpinned by ITIL processes and all of our team are ITIL accredited.

Dedicated Team

You will be assigned your very own Account Manager and Service Manager to ensure you have the best possible customer experience

Service Desk Support

We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them most.

Flexible Payment

Pay-as-you-go or fixed price options available to suit your individual requirements.

Remote Monitoring

Our highly skilled technical team can resolve your problems via our proactive remote monitoring and management system.

Support Options

We provide a variety of support packages. Whether you are looking for normal working hours or 24/7 support we have a solution to suit your business needs.

  • Taylor Made understand the importance of delivering support on time

    — Portsmouth NHS Trust
    Taylor Made Computer Solutions have proven themselves to be a strategic IT partner for our team at Portsmouth NHS trust and we have started to see the benefits of such an arrangement.

  • Our business is better as a result of using Taylor Made's services.

    — Absolute Calibration Ltd
    Taylor Made has never let our business down. Whatever we challenge them with, they always find an effective way to provide the service.

  • Taylor Made have been our IT provider for a while now.

    — Active Nation
    Taylor Made are trustworthy, reliable and honest. How often can you say that about your IT provider?  

  • Our company data is in good hands thanks to Taylor Made.

    — Liberty Leasing
    Securo Backup and Recovery has been a God send! No more coming into the office at weekends, Christmas and holidays to change tapes. We are so glad it is no longer something we have to worry about.  

  • Taylor Made has really helped our business over the years.

    — Brendoncare Foundation
    Securo Backup & Recovery has enabled us to remove the need to keep changing backup tapes and storing them. It has also sped up the time needed to recover a document if required.

  • Working with Taylor Made was the best decision we made.

    — PHVC Ltd
    They are a well run, friendly company with expertise and interest in the products they supply. They are such a great business.

  • A really helpful and brilliant service provided.

    — UK Wide Leisure Company
    Matts visit to us yesterday at the outdoor sports centre was brilliant. He came in to setup some laptops for us. He was very helpful, made sure everything was working 100% before he left also took away a few actions to complete which he couldn't do whilst on site.

  • Taylor Made have provided excellent support for our IT requirements.

    — Marchwood Power
    Taylor Made proposed, designed and implemented SharePoint for our complex and demanding documentation but this is proving to be a great success in both its speed and flexibility.

  • In partnering with Taylor Made, life has become very dull!

    — Dartmouth General Contractors
    We really like the flexibility that Office 365 provides. It enables us to scale to our business demands and provides a consistent set of applications across our staff base, despite their location. Having worked with TMCS for many years, we took their recommendation to move to 365 with the confidence that TMCS can efficiently backup and support the environment.

  • Taylor Made were there to ensure we could function as a business again.

    — Khan Morris Accountants
    The fire was a very stressful time for us, but the detailed planning and hands-on approach from Taylor Made was critical and very important to the success of our business's relocation and IT system set up.

  • A high level of support is achieved from the staff at Taylor Made.

    — Coffin Mew LLP
    Taylor Made designed and implemented our infrastructure as well as providing support, training and strategic advice. There has been strong customer service and quality which we see at all levels within Taylor Made.

  • A lot has changed in the ten years we have been working together.

    — Beaulieu Enterprises
    We are delighted that with Taylor Made's help we have always been one step ahead of the game, which has made a positive impact on our services to visitors.

  • Taylor Made's staff are extremely kind and really good company.

    — Liberty Leasing Plc
    Some of the engineers from Taylor Made visited our office and did a great job, and made a fast turnaround for us. They cracked on and were extremely friendly.
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First Time Fix

The Service Desk on average resolve 94% of all tickets within 4 hours without the need to escalate them to our 2nd line engineers.